Update Your App with Covid-19 Information Follow
One of the most valuable benefits of your CardTapp app is your ability to customize your content to quickly adapt to current market conditions.
It's obviously a scary and uncertain time amid a global pandemic. This is likely creating concern as well as some extra work for you. Many lenders are fielding calls from panicked customers who understandably have questions about their loan. Customer calls that would normally route to a service department might be coming directly to lenders instead, requiring time to research answers and assistance programs. If you or your company has a dedicated support line, Covid-19 FAQ or resource repository for borrowers, or a link to payment assistance, it's easy to create customized buttons that directs borrowers to an FAQ or resource to save you and the customer time and provide peace of mind. Check out the example below. Just give your new button a name and link to your FAQ site or to an uploaded file in your in-app documents.