Frequently Asked Questions

App Setup Support

• How to Reset Your Password
• How to Access Install Instructions on an iPhone
• How to Install App on Android Devices - Samsung Internet
• How to Install App on Android Devices - Legacy
• Getting The App on My Phone

Tapper Management

• How Can I Edit a Tapper’s Contact Information?
• How Do I Delete a Tapper from My Tapper List?
• Why Do I Have 'Not Provided' Tappers?
• How to View the Contact Information of a "Not Registered" Tapper

TappTracker Tech Support

• How to hide your personal cell phone number to use your business line
• Resetting TappTracker data & setting Android messaging default
• How to Reset Your Password from TappTracker
• What's the Difference Between TappTracker and my Tapper App?
• Why Can't I Find My App In iTunes?
• Can I Change the Frequency of Push Notifications From TappTracker?

App Customization

• In-app and external web link options
• Uploading a headshot from your smartphone using the Cardtapp Photo Uploader web page
• Frequently asked questions about Cardtapp’s co-branding feature
• I Don't Want My App Icon to Be My Photo. How Do I Change It?

My Subscription

• Where to find a copy of your invoice/receipt
• What If My Clients/Partners Get A New Phone?
• How To Cancel

General Tech Support

• Accessing Your App on an Apple iPad Tablet
• Can I embed specific pages from my app into a website (including calculators)?
• Embedding The App Link in Your Email Signature With Outlook
• How do I share my app from an anonymous phone number?
• Embedding the App Link in Your Email Signature with Gmail
• Why Is the Link Not Working When I Share My App?

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Premium Features

• SMS Campaigns Error Codes Overview

Contact Us

• Contact Information
• How To Cancel