If you are experiencing issues with Cardtapp not loading correctly, it is primarily caused by one of the below reasons:
Your iPhone Operating System (iOS) version is not up to date
Your current Cardtapp version is not up to date
To resolve these issues
1. Confirm you are on the latest version of iOS
First, confirm that you are using the latest version of the iOS (iPhone Operating System) by checking for any software updates.
To upgrade your device to the latest iOS, please take the following steps on your iPhone:
Go to Settings > General > Software Update on your iPhone device.
Proceed with the Software Update
This should resolve most issues you may be encountering with Cardtapp.
If issues continue to persist after upgrading to the latest iOS (applies to iPhone users), then proceed to step 2 below.
2. Update your Cardtapp version
Uninstall Cardtapp
Reinstall Cardtapp from the Apple iOS Store
If you still encounter issues once you have uninstalled and re-installed Cardtapp, please reach out to us using the messenger accessible in the bottom right corner of our support portal so we can assist you further.