All Collections
Cardtapp Mobile Lead Dashboard (Formerly TappTracker)
Common questions & troubleshooting
Cannot access iPhone Contacts from Cardtapp mobile dashboard (formerly TappTracker)
Cannot access iPhone Contacts from Cardtapp mobile dashboard (formerly TappTracker)

How to resolve contact access to iPhone Contacts in Cardtapp (formerly TappTracker)

Updated over a week ago

This problem can be caused by a privacy setting on iPhones.

  1. Go to Settings > Screen Time > Content & Privacy Restrictions

  2. If Privacy Restrictions are turned on, make sure that "Contacts" is set to allow.

  3. If "Contacts" is already set to allow, try turning off Content & Privacy Restrictions and see if the problems still occur.

  4. If the problem still occurs, delete Cardtapp and reinstall. by going to Settings > General > iPhone Storage > TappTracker > Delete App.

Did this answer your question?