Problem:
When viewing your Daily Usage Report or Referral Notification on the Cardtapp platform, you expect to see your name as the user (for example, "John Doe"). However, sometimes you might notice another person's name listed. This discrepancy can create confusion and potentially skew user tracking data.
Cause:
This issue often arises when a unique app link, tailored for a specific lead, is shared with another person.
When that person uses the unique link, the system gets a mixed signal about the true user of the application. Instead of accurately attributing the activity to the original user, the system might mistakenly associate it with the person who used the shared link. We often refer to this as "muddying the water" on user tracking.
Solution:
To rectify this situation and ensure your user data remains accurate, follow these steps:
Step 1: Uninstall the Digital Business Card App: On the device where you, the Cardtapp Account Owner, have installed the app, go ahead and uninstall it. Depending on your device (iOS or Android), you can do this by pressing and holding the app icon, then selecting "Uninstall" or "Delete App".
Step 2: Re-install Using the Correct Link: To reinstall the app, you should use a link that's generic (ie. does not have tracking parameters after the URL).
IMPORTANT: Ensure you're not using a link shared with you by someone else, or unique to a specific contact that is not yourself, as this can lead to the same issue reoccurring.
Step 3: Verify Your Information: After reinstalling, open the app and make sure that all the information, especially the user name, is correct. If everything looks good, you've successfully resolved the issue!
In Conclusion:
Maintaining the accuracy of user tracking is vital for understanding how your digital business card is being utilized. If you ever encounter discrepancies in user names or other data in the future, don't hesitate to reach out to Cardtapp's support team. We're here to help ensure your experience is seamless and accurate.