All Collections
Next-Gen Dashboard
Understanding and Resolving the "Server IP Address Could Not Be Found" Error
Understanding and Resolving the "Server IP Address Could Not Be Found" Error
Updated over a week ago


We understand how frustrating it can be when you're trying to access a website and you encounter an error message stating, "Server IP address could not be found." This article aims to provide you with some insight into what this error means and how you can potentially resolve it.

Understanding the Error: This issue often stems from internal network settings, which are typically controlled by your network administrators. As a user, you may not have direct control over these settings.

Steps to Resolve the Error

  1. Try a Different Browser or Device: Sometimes, the issue could be specific to the browser you're using or the device you're on. Try accessing the website from a different browser or device to see if the problem persists.

  2. Contact your network administrator: If the error persists across different browsers and devices, it's likely an issue with your network settings. In this case, we recommend reaching out to your network administrator. They should be able to determine whether the firewall on your network is blocking the website or if there are any DNS configuration issues.

    1. Request to Unblock the Website: If your network administrator confirms that the website is being blocked, you can request them to unblock it. Please note that the decision to unblock a website is at the discretion of your network administrator.


While encountering the "Server IP address could not be found" error can be frustrating, understanding the cause of the error can help you take the right steps toward resolving it.

πŸ‘‰ Remember, if the issue is related to your internal network settings, your network administrator will be the best point of contact for assistance.

We hope this article has been helpful in understanding and addressing this error. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.

Here's an example message that you can send to your network administrator:

Email Subject:

Request to Whitelist Domains and Resolve "Server IP Address Could Not Be Found" Error

Email Body:

Dear [Network Administrator's Name],

I hope this message finds you well. I am writing to bring to your attention an issue I've been experiencing while trying to access certain websites on our network.

Specifically, I have been encountering a "Server IP address could not be found" error when attempting to visit the following URL: [Insert URL Here]. πŸ‘ˆ Important: Make sure to update this with the link you were attempting to access.

Upon researching this issue, I've learned that it may be related to our network's Domain Name System (DNS) settings or firewall configurations. It seems that the websites I'm trying to access might be blocked on our network.

I kindly request that you look into this issue and consider whitelisting these domains in our network settings, if they are indeed being blocked. I believe that this action could resolve the error I'm experiencing and allow me to access the necessary websites.

Please let me know if you need any additional information from me to assist in this process. I appreciate your prompt attention to this matter.

Best regards,

[Your Name]

Did this answer your question?