Why are my text message campaigns not being delivered?
If you are a Cardtapp customer with access to bulk texting features, you will see reduced / blocked text message deliverability if you have not completed the registration process for A2P 10DLC registration.
What does this mean?
Text messages sent using the bulk text messaging feature will be rejected by cell phone carriers until you have completed the registration process and your registration has been approved.
If you haven't already, please follow the instructions here at your earliest convenience.
Ok, I've completed the registration process, but I still am seeing bounced messages. Why is that happening?
It's important to note that once you've submitted your application, The Campaign Registry may take anywhere from 2 to 3 weeks to process it. We appreciate your understanding and patience during this period.
Your prompt attention to this matter will help ensure uninterrupted service and maintain the highest standards of communication with your audience. If you have any questions or require assistance, please don't hesitate to reach out to our support team.