What is the "Share Limit Reached" Alert?
If you encounter the alert "Share Limit Reached: You have reached the limit of 25 shares in the past 24 hours," it means that you have hit the threshold for the number of shares allowed in a 24-hour period.
Important Note: This limit is separate from campaign and individual message counts.
Share limitations by Plan and Account Status
Trial Users: 10 shares total (while in a 14 day trial)
Active Users without a Cardtapp Business Line: 25 shares per day
Active Users with a Cardtapp Business Line: 50 shares per day
Why is There a Share Limit?
We set this limit to ensure the highest message deliverability standards. By imposing a cap on shares, we minimize the risk of our services being used for spamming, which in turn maintains our platform's reputation and effectiveness in message delivery.
Special Consideration for Trial Accounts
For users on a trial account, a more restrictive limit is in place. Trial users can send up to 10 share messages in total until they set up an active account. This limitation is to provide a comprehensive experience of our services while ensuring responsible usage during the trial period.
What Happens When I Reach this Limit?
Once you reach this limit, your ability to share will be temporarily restricted. This is a safeguard to protect the integrity of our messaging system and to comply with anti-spam regulations.
Need to Remove the Restriction or Believe it's an Error?
If you think this restriction has been applied in error or if you have a legitimate need to exceed this limit, please reach out to our support team for assistance at support@cardtapp.com
Purchasing a 10-Digit Long Code Phone Number
To accommodate users who require higher sharing capabilities, we offer the option to purchase a 10-digit long code phone number. This service enhances your sharing capacity to 50 share messages per day for active accounts.
Benefits of a 10-Digit Long Code Phone Number:
Increased daily share limit to 50 messages for active accounts.
Improved message deliverability and personalization.
1:1 and 1:many text messaging between you and your prospects
Enhanced credibility in communications with a local area code to your specific region and/or state.
Pricing and Request Form:
The pricing for adding a 10-digit long code phone number to your account can be obtained through our customer support team by emailing support@cardtapp.com
Conclusion
We understand the importance of efficient and effective communication for our users. While we enforce share limits to maintain quality and compliance, we also provide solutions like the 10-digit long code phone number for those who need higher limits. Your understanding and cooperation in adhering to these limits help us maintain a high standard of service for all our users.
For any further questions or assistance, do not hesitate to contact our support team.